Abdi Goodarzi

"I think the next two years will be the 24 months that the rise of digital workforce within the enterprise becomes a reality and it becomes a mainstream business as usual activity."

"The future, by the way, is not 10 years away from now. It's like a couple of years, two, three years from now."

"We personally do not call them AI agents. We call them digital workers, because that's the new category of workers that are being added to the enterprise."

"Think about the arrival of digital workers. All of a sudden, you had human resources department. Now, you have IT kind of carrying task for digital workers. You orchestrate them, you train them, you educate them, and you make them more powerful or capable."

"AI can only be powered and become intelligent by the use of that data, by the quality of that data. So data itself is another challenge."

"The system of record converted to systems of records. And with that, you will have hallucination, you will have errors that AI cannot handle because AI is powered by data. So thinking about how you standardize your data and don't go after, I need to standardize my structured data and unstructured data separately and so on and so forth."

"Being able to take a step back and understand those foundational challenges and how much complexity they add to your agentic initiatives and innovations is a very important factor."

"So if you start with small use cases, come up with ideas that can have tangible results and you scale that up, you gain trust to the product, you actually see it in action and it's easier to commit and adopt it. And that's my recommendation to majority of my clients."